PSPAK – Product Support Pack File (Way to add support for more Product Versions)

 

It’s a proud moment to say that vRSLCM is now a well-known VMware’s product providing Life Cycle Management support for vRealize Suite of products including ‘vRealize Network Insight’ as of now.

vRSLCM currently provides support for below listed products:

  • vRealize Automation
  • vRealize Operations Managers
  • vRealize Log Insight
  • vRealize Business for Cloud
  • vRealize Network Insight

Once a product gets imported/deployed in vRSLCM, then managing their lifecycle is just a piece of cake.

But wait, what if the product you want to manage is supported by vRSLCM, but the Product version you are looking for is not available to manage with vRSLCM.

 

vRSLCM knows your concerns about Version Support for vRealize Products, and so with vRSLCM 1.3 release onwards, you don’t have to worry about this.

Yes, you heard it correctly. With vRSLCM 1.3 release onwards, you can add support for newer versions of vRealize Products using Product Support Pack files.

Note: Once new Product Support Pack file get applied to vRSLCM, it can’t be rollback.

But that is not required either.

 

Prerequisite

All you need is to have a Product Support Pack file and of course a running vRSLCM instance. To make Product Support Pack file available in vRSLCM, it can be done either via Online (when vRSLCM is connected to internet) or Offline (without internet connectivity) options.

 

PSPAK to vRSLCM : Add me in the list and I am all yours

Download and Apply Product Support Pack File – Online

Whenever a new Product Support Pack file is available online, and vRSLCM is also connected online, you will soon get a notification for the same in vRSLCM UI.

(Thanks to one more fantastic feature of vRSLCM i.e. Its notification services.)

  • The Notifications Icon is visible in the top right corner of vRSLCM UI. It shows the availability for new Product Support Pack file available online to download, along with other notifications.

Once you click the icon, it shows the list of notifications as shown below:

  • Click on the notification for Product Support Pack file. It will take you to ‘Settings’ page -> ‘Update’ tab. You can manually also navigate to the same.
  • You will see the list of supported current Product versions along with the list of Product versions which your vRSLCM will start supporting once you apply the new Product Support Pack file as shown below:

  • Now for applying Product Support Pack file, just click on button 

And without taking much time, within seconds, the Product Support Pack file will get applied in vRSLCM.

Note: At any moment you can also follow below simple steps to check whether any Product Support Pack file is available online. Just follow below steps.

  1. Login to LCM UI
  2. Manually navigate to ‘Settings’ page -> ‘Update’ tab
  3. Look for section ‘Support for Additional Product Versions’ and click on button
  4. It won’t take much time and soon you will see the list of supported current product versions along with the list of Product versions which your vRSLCM will start supporting once you apply the new product support pack file.
  5. Now for applying Product Support Pack file, just click on button 

Once Product Support Pack file gets applied, that’s all you need.

You are all set to use vRSLCM for the newly supported product version.

 

Download and Apply Product Support Pack File – Offline

You can also download the Product Support Pack file from VMware Marketplace and can upload the same to vRSLCM while it is in offline mode. Isn’t it cool?

Just follow below simple steps:

Download the Product Support Pack file for product ‘vRealize Suite Lifecycle Manager’ from VMware Marketplace portal.

Note: Click on below link to open VMware Marketplace portal:

https://marketplace.vmware.com

  1. Login to your vRSLCM UI, and manually navigate to ‘Settings’ page -> ‘Update’ tab
  2. Look for section ‘Support for Additional Product Versions’ as shown below:

  1. Click on button
  2. Select and upload the Product Support Pack file downloaded from VMware Marketplace.
  3. You will see the list of supported current Product versions along with the list of Product versions which your vRSLCM will start supporting once you apply the new Product Support Pack file as shown below:

  1. Now for applying Product Support Pack file, just click on button

And you did it again. The Product Support Pack file will get applied within seconds even when vRSLCM is in offline mode.

 

Troubleshooting

♦ Question: I applied Product Support Pack file, but not able to see any request in ‘Request Page’.

» Answer: Request will not get created in ‘Request Page’ for applying Product Support Pack file. Once you select to apply Product Support Pack File, in seconds it will be ready to use.

 

♦ Question: How can I confirm, whether Product Support Pack File gets applied successfully.

» Answer: Start deploy/import of Products in an environment and you will find that it already starts listing the new supported Product versions.

For reference see below images taken while creating an Environment in vRSLCM for one of the vRealize Product supported by vRSLCM (listing product versions):

vRealize Log Insight product version support (in vRSLCM 2.0 build) before applying Product Support Pack file:

vRealize Log Insight product version support after applying a Product Support Pack file:

 

♦ Question: Is there any log file which I can refer, incase of any issue while applying Product Support Pack.

» Answer: You can refer to the Xenon logs if any issues occurs while applying Product Support Pack file.

Logs are present in the VA location ‘/var/log/vlcm/vrlcm-xserver.log’

 

 

 

 

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